Nectar of Life Coffee Policies

We strive to respond to emails the same day.

Bag Type

We currently offer two bag types: (1) Heat sealed foil laminate with degassing valves and (2) Kraft (brown) paper bags that are biodegradable. We now offer the paper bags in both 12 - 16oz and 5LB sizes! The foil laminate bags will keep coffee tasting fresh roasted for up to three months (unopened). Coffees packaged in Kraft bags should be used within two weeks.

Payments Accepted:

In addition to accepting major credit cards and PayPal we do accept personal checks and money orders. If you would like to pay for an order with a check or money order choose that option in the shopping cart. You will then need to mail us the check. We do not ship orders paid by money order or check until we receive a money order, or a check has cleared.

We currently use PayPal to accept online payments. You can pay with either a credit card or a PayPal account. PayPal is one of the most secure online payment processors. They receive your credit card information and we do not receive it directly (unless you place an order over the phone). Your credit card information is gathered in our secure shopping cart hosted by SecureNetShop, which is a respected third-party cart service with an excellent reputation for security. You will be transferred to a secure page prior to inputing personal information, or credit card data.

Security:

We use SecurnetShop, a third party shopping cart system, to receive internet orders. They are a trusted, secure online shopping cart host that is certified secure by ControlScan.com. ControlScan performs over 10,000 vulnerability tests on their servers each week. By passing each of these tests each week they are able to display the Verified Secure seal. Once you place an item in the shopping cart you will see the Verified Secure seal at bottom of the page. The seal will display the date last tested, and you can click on the seal to receive further information on their shopping cart domain.

Shipping:

We ship via FedEx, or USPS. If you have your order shipped to a P.O. Box it must be shipped via USPS. Our shipping rates are calculated real time, and reflect our actual cost of shipping. We don't try to make money from shipping, so you can be assured that you are receiving the lowest rates possible. CANADIAN BUYERS: We can ship to Canada via FedEx International, or USPS Global.

SHIPPING TIMES:

FEDEX - We only offer FedEx Home Delivery. This shipping method will take 1 - 5 business days depending on your distance from zip code 99216.

USPS Priority - This is our fastest shipping method. This shipping method takes 2-3 business days to reach anywhere in the contiguous 48 states.

USPS Parcel Post - In many cases this is the least expensive shipping option, but delivery may take up to 10 business days.

Note: If you order coffees your order will not ship until the coffees have been fresh roasted.

WE OFFER FREE SHIPPING ON ORDERS OVER $75.00 TO THE CONTIGUOUS 48 STATES FOR RETAIL INTERNET SALES ONLY! Our free shipping will be by FedEx, or USPS Parcel Post. The following items do not apply toward free shipping: Coffee Club Membership, Flavored Syrups, Iced Coffee Kit, and Sale Coffees.

$8.95 USPS Priority Flat Rate Sale Coffee Shipping: This shipping charge applies to each 6-pack case, and the total does not apply toward Free Shipping. This method is only available to the contiguous 48 United States. If you would like to have sale coffees shipped outside the contiguous 48 states please contact us for an accurate shipping charge.

MULTIPLE ADDRESSES: For gift baskets we will ship to multiple addresses, but you must select the option "Yes" under the option "Are You Shipping Baskets to Multiple Addresses?" Then, type the name and address for the recipient for each gift basket in the option labeled "If Shipping to Multiple Addresses Type Address(es) and Message(s)." If you are sending multiples of the same basket to different recipients type all the names and addresses in the option box labeled "If Shipping to Multiple Addresses Type Address(es) and Message(s)." Make sure you type the message you would like us to include in the complementary gift card for each basket.

Returns:

Many people have hailed our coffees as the best they've ever tasted! Not just the best organic, Fair Trade coffee, but the best coffee period. However, if for some reason you are not completely satisfied with your coffee email us at returns with "RETURN" in the subject line to receive a Return Authorization Number (RAN); then return the unused portion of coffee for a full refund of the purchase price including shipping. If there is an error with your order we will correct it promptly, or grant a full refund.

Please Note: Travel mugs are to be hand washed only. We do not give refunds for flavored syrups or travel mugs unless we made a mistake in fulfilling the order. If damage in shipping has occurred we will file a claim with the shipper, and you will receive a refund once the claim is settled.

Roasting:

Unless specified otherwise, coffees will be fresh roasted (combo packs excluded) after you place your order. Coffees for gift baskets will be fresh (within a couple weeks), but may not be roasted immediately following the order due to logistical reasons. We bag our coffees in heat sealed foil laminate, one-way degassing valve equiped bags within hours of roasting. Coffee naturally emits carbon dioxide gas for several hours after roasting. This natural process flushes oxygen from the bag, thereby preserving the coffee. We normally roast on Tuesdays and Thursdays, and ship the following day. If your order is placed by 12:00 am pst on Tuesday, or Thursday your order will generally be roasted that day.

Privacy:

We do not store, or share any credit card data. All your information is input on SecureNetShop's secure servers. Credit cards are processed through PayPal, and we do not receive your card number. The only information we receive via email is the payment amount, order description, cart number, customer comments and shipping address. We do not sell, or share this data (with one exception, see the following). If you were referred to our site through Catholic Relief Services (CRS), CRS Fair Trade, or other such avenue and you choose Catholic Relief Services in the "How did your hear about us?" section, we will share your contact information with CRS for follow-up purposes.

If you purchase any product through our site we may send you a future email with information about new products or promotional discounts. If you don't wish to receive future emails simply click the opt-out link at the bottom of the email.

We use analytic software which may use browser cookie technology to track customer movement through our site. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. This information is used solely for the purpose of improving our site for user experience. If you do not want to accept cookies, simply set your browser to not accept cookies.